Refund policy

Return & Refund Policy

By placing an order on the Homeniqo website, you agree to the terms outlined below. These policies are designed to ensure a clear and transparent shopping experience. This policy applies to orders within the United States.

30-Day Return Policy

We offer a 30-day return window, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

• Be in new, unused, and uninstalled condition
• Include original packaging and all accessories
• Be accompanied by proof of purchase

Please note:

• Free gifts or promotional items are not eligible for return
• Custom or made-to-order items are non-refundable
• A 1-year warranty still applies to eligible products

Important Return Conditions

• Please do not install or use the product if you intend to return it
• Items that show signs of use, installation, or damage may be refused
• Returns must be approved in advance — unauthorized returns will not be accepted

If your return request is approved, we will provide the return instructions and address.

Refunds

Once your return is received and inspected (typically within 1–7 business days), your refund will be processed.

• Refunds are issued within 10 business days after inspection
• Original shipping fees (if any) are non-refundable
• If the return is not due to a product defect, return shipping costs are the customer’s responsibility

Return Process

To initiate a return, please contact us at:

Email: support@homeniqo.com

Include:

• Your order number
• Reason for return
• Photos (if applicable)

Once approved, you will receive detailed instructions on how to return your item.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

We will arrange a replacement or refund at no additional cost.

Exchanges

We offer exchanges only for:

• Defective products
• Damaged items
• Incorrect items received

To request an exchange, please contact our support team.

Order Cancellation

• Orders can be canceled for a full refund before they are shipped
• Once a tracking number has been issued, the order cannot be canceled
• In such cases, please wait for delivery and request a return

Service & Pricing

• Prices are subject to change without notice
• We do not offer price adjustments after 7 days from purchase
• Homeniqo reserves the right to modify or discontinue products or services at any time

Contact Us

If you have any questions, feel free to reach out:

Email: support@homeniqo.com
Support Hours:
Mon – Sat: 9:00 AM – 6:00 PM (PST)

We are committed to providing a smooth and reliable shopping experience.
Thank you for choosing Homeniqo.