FAQ

FAQs (Frequently Asked Questions)

If you entered incorrect contact details such as your email address, name, or shipping address, please contact us as soon as possible at:

We will do our best to update your information before your order is processed or shipped.

We accept a variety of secure and convenient payment options, including:

All payments are processed through secure, encrypted gateways.

Yes! Customization is one of our specialties.

If you love one of our chandeliers or lighting designs but need a different size, finish, or configuration, we’re happy to help.

Please email us at 📧 support@homeniqo.com with the following details:

If you’re unsure about sizing, feel free to send us your room dimensions and a photo. Our design team will provide expert recommendations.

You will receive a personalized quote within 24 hours.

For more information, please visit our Customization Page.

Each product comes with detailed installation instructions.

For complex installations, we strongly recommend hiring a licensed electrician to ensure proper setup and safety.

Yes. All of our lighting products are UL compliant, meeting recognized safety and performance standards.

Customized orders cannot be canceled once placed, as they are made specifically for you and cannot be resold
Standard (non-custom) orders may be canceled within 24 hours of placement at no charge
After 24 hours, a cancellation fee may apply due to processing and preparation costs
Once an order has been shipped, it can no longer be canceled

If you wish to return a non-custom item after receiving it, please contact us to initiate a return according to our Refund & Return Policy.

If you have any other questions, feel free to reach out to us anytime at:

We’re always happy to help!